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Notes on data, operations, and what we've learned building systems for real customers.

Một sợi dây sáng từ khách hàng cũ đứt gãy trước khi chạm tới khách hàng mới, một nhãn lead tự nhiên sáng lên thay thế
Digital Marketing

Tracking Referred Customers: Why the Most Effective Channel Is Usually the Most Undervalued

Referred customers convert higher and cost less, but this channel is the most likely to be tracked incorrectly. See why…

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Trung tâm R HUB kết nối hai chiều với dữ liệu quảng cáo Google và CRM
Digital Marketing

Google Ads Enhanced Conversions and Offline Conversion Import: Sending Real Order Data Back to Optimize Correctly

Google Ads only knows who filled out a form, not who actually paid. See how Enhanced Conversions and Offline Conversion…

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Ba tấm hồ sơ khách hàng giống hệt nhau trôi nổi tách rời trong không gian tối
Automation

Duplicate Customer Records: Why the Same Person Ends Up With Three Different Profiles in Your CRM

A customer can accidentally end up with three different CRM records just by touching three different channels. See how duplicate…

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So sánh chồng giấy báo cáo cũ kỹ bên trái và bảng dashboard phát sáng thời gian thực bên phải
Automation

Real-Time Sales Reporting: Why Managers Shouldn’t Wait Until End of Day to Know What’s Happening

Waiting until end of day to know what your sales team accomplished is too late to intervene. See why real-time…

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So sánh một khách hàng dừng ở lần mua đầu tiên và một khách hàng tiếp tục mua nhiều lần với ánh sáng cam rực rỡ
Digital Marketing

CPL Isn’t Enough: Why Businesses Need to Track Customer Lifetime Value (LTV)

CPL is down, but are those customers sticking around? See why measuring customer lifetime value (LTV) paints a fuller picture…

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Ba biểu tượng kênh liên hệ tách rời nhau, mỗi biểu tượng nằm trong một khung riêng biệt
Automation

The Customer Messaged on Zalo Asking About Price – Sales Had No Idea They’d Called Before: Why Zalo Needs to Sync With Your CRM

A customer messages on Zalo, calls the hotline, and fills out an ad form - three touchpoints, three disconnected fragments…

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Phễu lead với các thẻ được phân loại nóng và lạnh bằng màu cam và xám
Automation

Automated Lead Scoring: How to Separate Hot Leads From Cold Ones Before Sales Wastes a Single Call

Not every lead deserves the first call. See how automated lead scoring ranks leads hot to cold using real behavior,…

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Hàng điểm chạm nối tiếp nhau, chỉ điểm cuối cùng được tô đặc màu cam
Digital Marketing

What Is Multi-Touch Attribution, and Why Most Vietnamese Businesses Get It Wrong

Last-click attribution overlooks the channels that actually kick off a customer's journey. Learn what multi-touch attribution is, and why you…

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Chuỗi hạt dữ liệu tích luỹ bị đứt gãy và tan biến trước khi đến điểm đích mới
Digital Marketing

Switch Ad Agencies, Lose All Your Optimization Data – How to Break This Cycle

Switching ad agencies usually means losing accumulated optimization data, because the ad account and conversion data don't belong to the…

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